Account disabled

Last Updated: Jan 17, 2014 02:27PM CET

Why is my account disabled?
For security reasons, unconfirmed accounts are automatically disabled after a certain period.

How do I re-enable my account?
If you suspect your account has been disabled, please send a message to You will receive the steps to follow to re-enable your account. Note that this procedure requires you to confirm your account before the expiry date given by the MYDIGIPASS support team.

How do I confirm my account?
Simply click on the link that was sent by e-mail after you created your account. If you cannot find the account confirmation message in your inbox, check your trash folder.

I did not receive an account confirmation message
  1. Log in to MYDIGIPASS.COM.
  2. Make sure your e-mail address is correct. Correct it if necessary.
  3. In your profile, select "Resend confirmation e-mail".
  4. Follow the instructions in the e-mail to confirm your account.